Please read these terms & conditions carefully before ordering any products. You should understand that by ordering any of the products listed on zeynepboyan.com, you agree to be bound by these terms & conditions. By placing an order, you accept these terms & conditions which shall apply to all orders placed or to be placed at zeynepboyan.com for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by Zeynep Boyan.

►    Terms
The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. In these terms and conditions, the expressions 'we', 'us' and 'our' are a reference to 'Zeynep Boyan'. By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We will communicate acceptance of your offer after we receive confirmation of your payment being processed. We will send you an acknowledgement email confirming acceptance of your order. All prices stated on zeynepboyan.com are listed in Euro (EUR). All sales are final. Exchanges and cancellations are not permitted.

►    Personal Information
The personal information you provide will be used to ensure deliveries to you, and the credit assessment. The information you provide is only available to zeynepboyan.com and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request zeynepboyan.com to delete or correct the information held about you. Please check the Privacy Policy page for detailed information. By accepting these conditions, you agree to the terms shared on zeynepboyan.com.

►    Products
Each piece listed on zeynepboyan.com is made by hand and one-of-a-kind. Due to the nature of the medium and to the nature of human touch, slight variations on the editions in design and colour are expected and no two pieces are exactly the same. This is part of the uniqueness of the process and should not be viewed as a fault. Although every effort is made to ensure that each product image on zeynepboyan.com is as realistic as possible, viewing our website on different browsers might display products differently and we cannot guarantee the exact colour of the product seen by the devices you use. Product length measurements are approximate and may vary according to the size and complex form of the item.

​

►    Workshops

Each workshop listed on zeynepboyan.com take place at our studio, located at Schulstrasse 36, 80634. Workshops are taught in English, and all materials are provided. If you decide to keep a piece after the workshop, it will be fired and clear glazed internally, with collection arranged via email once it is ready, typically within 4–8 weeks. Please note that we only offer firing services for pieces made in our studio using familiar clays, as the firing process carries inherent risks. While we do our best to ensure a smooth process, damages may occur for a variety of reasons. We do not accept responsibility for pieces damaged during the drying or firing phases. A minimum of three participants is required for the workshop to proceed. If this number is not met, we reserve the right to reschedule the class. Participants must ensure they have private liability insurance before attending. Suitable clothing is recommended, as working with clay can be messy. For your safety, please note that the potter’s tools provided in the studio can be harmful if not used properly. All participants are required to follow the instructor’s guidance at all times. Our workshops are designed for adults aged 18 and over; however, children may attend if accompanied by a parent or guardian. When booking a workshop, please consider your purchase carefully. Your spot is only confirmed once you receive a payment confirmation from our website. Cancellations are allowed up to 10 days before the workshop date. If you need to cancel, please contact us at contact@zeynepboyan.com. Additional details about cancellations can be found in the Payments & Cancellation under Terms & Conditions. Due to the limited capacity of our workshops, we are unable to offer make-up sessions or refunds for missed classes or late cancellations. Refunds, when applicable, may take up to 30 business days to process, depending on the payment platform. Please note that our dog may sometimes be present in the studio. If you have allergies or a fear of dogs, let us know in advance so that we can make appropriate arrangements before the class.

►    Commissions
Made-to-order and commissioned pieces will take 4-12 weeks to build, fire & ship. Due to the nature of clay and the creative process, all objects are expected to be subject to longer delivery times. Each commissioned piece is custom designed, built by hand and high-fired in stoneware clay. Each piece comes with a certificate of authenticity. For custom commissions, %40 upfront payment of the total project is required at the time of agreement to cover the design and the material fee. The fee depends on the complexity of the form, the size of the piece and the materials being used. Once a commissioned piece is ordered and payment has been made, the project cannot be canceled or the brief cannot be changed. If a cancellation is requested, Zeynep Boyan will not offer refunds and will no longer be responsible for the commissioned project. Please note that the shipping fee is not included in the total price and will be calculated after the project is completed.

►    Payments & Cancellation
All products on zeynepboyan.com remain our property until the full payment is made. The price applicable is that set at the date on which you place your order. All transfers conducted through zeynepboyan.com are handled and transacted through third party dedicated gateways provided by the website builder to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the Terms & Conditions and Privacy Policy for the payment gateway chosen for the transaction as they are responsible for the transactions made. International customers must contact for shipping quotes. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the buyers’ own expense and are not included in the shipping cost. Because each piece is one-of-a-kind, they are not eligible for returns, refunds or cancellations unless stated otherwise. If you ask for a cancellation for any reason after placing an order before it’s processed (placed by mistake, used wrong payment method, placed the order from anywhere outside of the EU without getting in touch with us first, placed the order before asking for a shipping quote first & can't or don't want to proceed because of shipping costs etc.) a cancellation/transaction fee will be deducted from the refund. Please keep this in mind before placing an order. 

►    Shipping, Delivery & Refund

Please allow up to 10 days to process your order. A tracking number will be sent to the provided email address upon shipping. Every piece is securely packed. To minimize our environmental footprint and practice waste management, we may use recycled boxes and packaging materials whenever possible while ensuring that all packaging protects the product during transit. Orders are shipped via DHL or UPS, and all items are insured for their full value to protect against loss or damage during transit. Shipping costs are calculated by weight and are non-refundable. For orders outside of the EU, please contact us at contact@zeynepboyan.com before purchasing to get a shipping quote. Include your address, and we will contact the courier for an accurate price. All taxes and fees incurred upon import outside of the EU Zone 1 are the responsibility of the buyer. When purchasing larger or multiple items, shipping will not be included in the price and will not be automatically added at checkout. Please contact us at contact@zeynepboyan.com including your address before purchasing to get a shipping quote for each piece, and we will contact the courier to get an accurate price. If your “Ship To” address is incorrect, please immediately email contact@zeynepboyan.com to update the address. For time-sensitive shipments, please email us before the item is shipped to explore expedited shipping options. If you're in Munich, you can opt for a studio pickup at checkout. Please contact us to arrange your pickup and bring your order confirmation. Refunds for delayed or lost shipments will only be issued after the insurance claim is resolved and the carrier confirms reimbursement. The refund amount will match the value reimbursed by the insurance. Refunds cannot be processed for delays still within the carrier’s standard delivery timeframes. Claims denied by the carrier due to incorrect customer-provided information, such as an incorrect address, are not eligible for a refund. Refunds may take up to 30 business days to process after the claim is approved. If a product arrives damaged, please email photos of the damaged piece and all packaging to contact@zeynepboyan.com within 48 hours of receipt. If an item is delayed, lost, or damaged, an insurance claim must be filed with the carrier. Zeynep Boyan is not responsible for delays caused by customs, packages lost or stolen in transit, or packages marked as delivered. Please contact your shipping provider directly to file claims for lost or stolen packages. By placing an order, you agree to the terms outlined in this Shipping and Refund Policy.


►    For any further questions, please contact us through email, contact@zeynepboyan.com.