TERMS & CONDITIONS

Please read these terms & conditions carefully before ordering any products. You should understand that by ordering any of the products listed on zeynepboyan.com, you agree to be bound by these terms & conditions. By placing an order, you accept these terms & conditions which shall apply to all orders placed or to be placed at zeynepboyan.com for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by Zeynep Boyan.

►    TERMS

The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. In these terms and conditions, the expressions 'we', 'us' and 'our' are a reference to 'Zeynep Boyan'. By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We will communicate acceptance of your offer after we receive confirmation of your payment being processed. We will send you an acknowledgement email confirming acceptance of your order. All prices stated on zeynepboyan.com are listed in United States Dollar (USD), Canadian Dollar (CAD) or Euro (EUR) depending on your currency preference. All sales are final. Exchanges and cancellations are not permitted.

►    PERSONAL INFORMATION

The personal information you provide will be used to ensure deliveries to you, and the credit assessment. The information you provide is only available to zeynepboyan.com and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request zeynepboyan.com to delete or correct the information held about you. By accepting these conditions, you agree to the above.

►    PRODUCTS

Each piece listed on zeynepboyan.com is made by hand and one-of-a-kind. Due to the nature of the medium and to the nature of human touch, slight variations on the editions in design and colour are expected and no two pieces are exactly the same. This is part of the uniqueness of the process and should not be viewed as a fault. Although every effort is made to ensure that each product image on zeynepboyan.com is as realistic as possible, viewing our website on different browsers might display products differently and we cannot guarantee the exact colour of the product seen by the devices you use. Product length measurements are approximate and may vary according to the size and complex form of the item.

►    COMMISSIONS

Made-to-order and commissioned pieces will take 6-12 weeks to build, fire & ship. Due to the nature of clay and the creative process, all objects are expected to be subject to longer delivery times. Each commissioned piece is custom designed, built by hand and high-fired in stoneware clay. Each piece comes with a certificate of authenticity. Printed on Japanese paper, every certificate of authenticity is accompanied by a limited edition of custom linocut print designed & created by Zeynep.

For custom commissions, %60 upfront payment of the total project is required at the time of agreement to cover the design and the material fee. The fee depends on the complexity of the form, the size of the piece and the materials being used. Once a commissioned piece is ordered and payment has been made, the project cannot be canceled or the brief cannot be changed. If a cancellation is requested, Zeynep Boyan will not offer refunds and will no longer be responsible for the commissioned project. Please note that the shipping fee is not included in the total price and will be calculated after the project is completed.

►    PAYMENT & CANCELLATION

All products on zeynepboyan.com remain our property until the full payment is made. The price applicable is that set at the date on which you place your order. International customers must contact for shipping quotes. All transfers conducted through zeynepboyan.com are handled and transacted through third party dedicated gateways provided by the website builder to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the buyers’ own expense and are not included in the shipping cost.

Because each piece is one-of-a-kind, they are not eligible for returns, refunds or cancellations. If you ask for a cancellation for any reason after placing an order before it’s processed (placed by mistake, used wrong payment method, placed the order from anywhere outside of Canada without getting in touch with us first, placed the order before asking for a shipping quote first & can't or don't want to proceed because of shipping costs etc.) a cancellation/transaction fee will be deducted from the refund. Please keep this in mind before placing an order.

►    SHIPPING & DELIVERY

Every piece is securely packed. To minimize our footprint and practice waste management in the studio, we might use recycled boxes and packaging materials in shipment whenever we can while ensuring that the packaging is suitable to protect the product well in transit.

All orders are subject to the terms & conditions stated under the EXW terms set by the International Chamber of Commerce unless specifically stated otherwise.

All orders shipped within Canada and The US are sent via UPS or Canada Post. All International orders are sent via UPS, DHL or Canada Post. When shipping internationally, the buyer agrees that all duties, taxes and expenses associated with importing products purchased from us are the sole responsibility of the purchaser and these fees are not included in the shipping costs. Processing time for all standard ready to ship orders is approximately 7-14 work days. Delivery times cannot be guaranteed; however, domestic orders will take approximately 2-7 working days to arrive while international orders will take approximately 7-14 working days to arrive. International delivery times vary depending on your location. If you would like a shipping time estimate for your purchase and you are outside of the regular destination countries, please contact us including your address and we will give you a more precise shipping estimate and quote for your destination. Shipping times may exceed the estimate due to factors outside of our control. Zeynep Boyan is not responsible for delays caused by customs. Tracking info will be provided with every order, though the buyer assumes all responsibility once the order has left our premises. If you would like to insure your order, please contact us and we will send a quote accordingly.

If a package is lost, stolen or damaged in shipment a claim needs to be filed with the shipping service provider used and not with Zeynep Boyan. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Zeynep Boyan is not responsible and will not issue a refund. The products covered by each contract are at your risk upon delivery of the order to the carrier. Zeynep Boyan cannot be held responsible for late or missing deliveries. 

If you're in Montréal, pickup from our studio is an option that is available at checkout. This option is only available on weekdays. Please contact us to arrange your pickup. Please note that your order confirmation or ID will be needed for pickup.

When purchasing larger or multiple items, shipping will not be included in the price and will not be automatically added at checkout. Please contact us at contact@zeynepboyan.com including your address before purchasing to get a shipping quote for each piece and we will contact the courier to get an accurate price. If you are planning to pick up from the studio, please select the pickup option at checkout and your order will be prepared.


►    For any further questions, please contact us through email, contact@zeynepboyan.com.